River Oaks Property Management


	SOME FREQUENTLY ASKED QUESTIONS What do you do to retain residents? How do you market your properties? How do you handle vacancies? What if repairs are needed in my rental? How are your monthly mortgage payments and deposits handled? How are security deposits handled? What accounting services do you provide? Can I cancel my contract if I am not satisfied? How do I get started? What do you do to retain residents? Satisfied residents mean fewer rent collection problems and resident turnovers. As a result, you the owner, benefit from increased income. ROPM managers and ROPM maintenance staff are trained for quick response to resident problems, providing immediate and long-term solutions to areas of concern. We also provide a move-in inspection checklist and an initial maintenance request that addresses any immediate problems. We respond promptly and efficiently to all requests and follow-up with a Maintenance Satisfaction call to elicit resident feedback. Additionally, when residents give notice to move we exit interview them to find out the reasons for moving. As a result, we may be able to retain them through problem-solving. How do you market your properties? Our highly qualified, well-trained property managers are available to show your property during and after business hours. Your property is advertised in local newspapers and through our manager referral networks, as well as through weekly vacancy lists and our website that we maintain. Ads are monitored and market surveys are conducted to ensure competitive rent structure and maximum occupancy. How do you handle vacancies? Your vacancy is listed on our unit Availability Summary distributed as soon as the thirty day notice is given to our office. We give these to leasing agents, walk-ins and call-ins. We list your home on several of our website rental links and our website is updated weekly. Approximately two weeks prior to vacancy, we typically advertise in local newspapers. A move-out inspection is conducted and all necessary repair and maintenance work is scheduled as soon as the tenants vacate and owners have approved the work to be done. The maintenance work is performed promptly, followed by a final inspection by the property manager to ensure that the property is completely rent ready. What if repairs are needed in my rental? Our contract authorizes us to do repairs on your behalf that are $200.00 or less. $200 is kept in a trust fund for your property for the purpose of having emergency money available if needed. We have our own maintenance crew that provides maintenance and turn over work at a reduced rate to our owners. If any item is going to be over $500.00, the property manager will notify the owner of the work that needs to be done and will provide you with multiple bids to ensure the owner that they can choose the very best rate. We also have a 24/7 emergency maintenance line for our tenants. How are your monthly mortgage payments and deposits handled? When practical, your mortgage payments are made and your bank deposits are hand carried to the appropriate bank to ensure timeliness. How are security deposits handled? We collect the same amount of deposit as the first months full rent. We collect the deposit, account for it in the accounting log and then forward the deposit onto the owner. The owner holds onto the deposit until the tenant moves out. At that time, the property manager does a move out inspection with the tenants and determines what items need to be charged to the tenant and what is considered normal wear and tear. This is determined by the Department of Real Estate guidelines. What accounting services do you provide? Our accounting department maintains the financial records of residents, owners and the individual properties. We collect rents, prepare delinquent notices, promptly pay invoiced expenses, reconcile bank statements weekly and prepare all property reports in addition to other services. ROPM utilizes state-of-the-art computer systems to maximize the department’s proficiency. Can I cancel my contract if I am not satisfied? Absolutely. We have a simple contract that can be terminated for any reason or for no reason at all, with 30-day written notice. There is virtually no risk involved for you. How do I get started? Call us at (209) 847-7885, or fax the address of your property to (209) 847-7887 and we will handle it from there. We will enter the property data into our computer system, draft new rental agreements for your residents if needed and then implement our custom management programs for your investment. All other arrangements can be done via mail or email.

SOME FREQUENTLY ASKED QUESTIONS